---
title: "Warranty & Technical Support"
type: sayfa
url: https://xtroengine.com/sayfa/garanti-ve-destek
lang: en
updated: 2026-06-29
---

`Home › [Sayfalar](https://xtroengine.com/) › Warranty & Technical Support`

# Warranty & Technical Support

This page describes the warranty and technical support terms for **digital/software products** and **service packages** purchased through XtroEngine.

## Warranty scope

- The purchased software performs according to the features defined at the time of purchase.

- Defects originating from us under defined usage conditions are fixed free of charge within a reasonable time after being reported.

- Maintenance and fix updates released during the license term are announced in the product release notes.

## Technical support

- Support requests are handled via the member **ticket** system or the contact form.

- Our standard response time is within a reasonable period on business days; the SLA stated in your service package takes precedence.

- Support covers installation, configuration and product defects. Issues caused by third-party software/infrastructure are out of scope.

## Out of scope

- Unauthorized modifications, changes to the source code, and use in unsupported environments.

- Use that violates the license terms.

---

**Get in touch:** https://xtroengine.com/iletisim · https://xtroengine.com/teklif

Source: https://xtroengine.com/sayfa/garanti-ve-destek