---
title: "Refund & Withdrawal Process"
type: sayfa
url: https://xtroengine.com/sayfa/iade-ve-cayma-sureci
lang: en
updated: 2026-06-29
---

`Home › [Sayfalar](https://xtroengine.com/) › Refund & Withdrawal Process`

# Refund & Withdrawal Process

Our refund and withdrawal process is described step by step below, transparently, so you know what happens at each stage.

## Step-by-step refund process

- **Create a request.** Use the “Cancel / refund request” link next to the relevant order on your *Orders* page, or contact us via the form.
- **We review it.** Our team evaluates your request within 2 business days and notifies you of the status.
- **Approval and refund.** Approved refunds are returned to the original payment method within 14 days (usually sooner).
- **Digital access.** For approved digital-product refunds, license/download access is revoked.

## Right of withdrawal (14 days)

As a consumer you have the right to withdraw within 14 days of delivery without giving any reason. For digital content/software, if performance has begun with your consent, the right of withdrawal is subject to a statutory exception; this is stated clearly in the pre-sale information form.

## Refund time and method

The refund is returned to the card/method you paid with. Depending on your bank it may take a few business days to appear. In case of partial performance, only the unfulfilled portion is refunded.

## Contact

For any questions about the process, reach us via the contact page or by opening a support request.

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**Get in touch:** https://xtroengine.com/iletisim · https://xtroengine.com/teklif

Source: https://xtroengine.com/sayfa/iade-ve-cayma-sureci