Guarantee & Service Level (SLA)

Our commitments are not just words. We state our service level and guarantees clearly.

Response time

We respond to every request by priority on business days; for emergency server response we connect within minutes.

We guarantee delivered work functions per the agreed scope, and fix defects found in the initial period after delivery at no charge.

Maintenance plans cover updates, monitoring, backups and security upkeep. Out-of-scope work proceeds only with your prior approval.

We record and share the work done and changes made.